Question 1

New Clients

Accepted Answer

All new clients must have a consultation ( including online bookings).

Question 2

Add On's

Accepted Answer

There is an additional charge for additional cleaning services.

Upon consultation or approval, add-ons must be paid in full. On the day of service, if the client requests an add-on, it must be approved and payment is due in full.

Please be aware that if an add-on conflicts with another appointment, it may be scheduled for another day or performed by a different member of the B3 team.

Question 3

Pets

Accepted Answer

We ask that all pets are properly placed during cleaning.

Question 4

Payment

Accepted Answer

B3 Dustbusters accepts : 
- Cash
- Credit Card / Debit Card 
- Zelle / Paypal

B3 Dustbusters reserves the right to decline service to any client who fails to make a payment (including in the future).

Question 5

Cancellations / Refunds / Scheduling

Accepted Answer

All appointments must be cancelled within 24 hours os appointment.

As a company, B3 Dustbusters is committed to exceeding the expectations of its clients.In the event that there are any issues with work, we will go above and beyond to resolve the matter.There will be no refund for the work, but a credit for the service will be provided.

If service has to be rescheduled due to forces of nature or emergency, client will get first available date.

Question 6

Working Conditions

Accepted Answer

It is of utmost importance to B3 Dustbusters that our clients and employees remain safe at all times. B3 Dustbusters reserves the right to refuse service if there is a conflict or if the cleaning area or appointment is deemed unsafe.

Question 7

Appointments / Working Hours

Accepted Answer

We at B3 Dustbusters are committed to being available to our clients at all times. We can schedule appointments based on their convenience, whether monthly, weekly, or daily. We can also accommodate appointments outside "normal working hours" upon approval.

Question 8

Guidelines For Cleaning

Accepted Answer

The best cleaning occurs when a plan is developed. The satisfaction of our customers is very important to us, and we take cleaning very seriously. It is our goal to provide the highest quality cleaning services, but due to neglect or insufficient time, certain tasks may take longer than expected, which will require an additional booking. In this regard, we would appreciate your patience.

Example A: The client has booked a cleaning for their home and their kitchen cabinets are stained with grease. It is necessary to schedule a separate appointment in order to focus solely on the kitchen cabinets.

Example B: It may be appropriate to schedule another appointment with a client whose business has a heavily trafficked area that has been neglected for years and requires deep cleaning.

Question 9

Last Minute Bookings

Accepted Answer

We are more than happy to accommodate your requests.Bookings made at the last minute will incur an additional fee of $50, which must be paid on the day of service.Your understanding is greatly appreciated.

What is considered a last minute booking?
Bookings made with less than one day's notice.

Question 10

Damages / Incidents

Accepted Answer

Your property is valued by B3 Dustbusters. Before we begin our cleaning process, we may take notes/documentation and provide it to you so that you will be aware of any possible damages before we start the process of cleaning. Furthermore, Clint may be asked to move any delicate objects to ensure that nothing happens to them during this process.

FAQ